All orders are dispatched within 2 days via Royal Mail 24 and Royal Mail 48, which include delivery confirmation once the order has arrived to the customers shipping address. For heavier orders it’s ParcelForce Express48 service. Orders that are dispatched internationally are sent via Royal Mail International Tracked service, and heavier items are sent via ParcelForce Euro Priority Business and/or ParcelForce Global Express. MouseMesh® are not responsible for orders that may get lost in transit. This does not effect your statutory rights.
Returns and refunds are accepted, we will refund or exchange any product purchased within 28 days only if you provide proof of purchase and the poly bags they come in are unopened/undamaged and the product is undamaged/unused. This does not effect your statutory rights. Our address. MouseMesh Ltd Unit 2 Bridgeman House, Pindar Road, EN11 0DA.